An Introduction to Kevin William Grant

Learn more about Kevin Grant and read a summary of his work experience, skills, project experience, and capabilities.

Professional Memberships

Canadian Counselling and Psychotherapy Association

Canadian Counselling and Psychotherapy AssociationThe Canadian Counselling and Psychotherapy Association (CCPA) is a national bilingual association providing professional counsellors and psychotherapists with access to exclusive educational programs, certification, professional development and direct contact with professional peers and specialty groups.

Learn More

Life Coaching, Psychotherapy, Psychology Experience

  • Health Informatics Project Manager (Telehealth)— West Park Healthcare Centre, Toronto (2007 - 2009)
  • Fundraising & Client Care Volunteer— Casey House Hospice, Toronto (1996 - 1998)
  • Teaching Assistant— York University, Dept. of Psychology, Toronto (1990 - 1995)
  • Clinical Psychology Intern— York University Counseling & Development Centre (1989-1990)

Psychology Research

  • Completed a Master’s Thesis Research Project investigating the role of storytelling, creativity, and visualization in the positive outcome of one-on-one psychotherapy. I worked with Dr. Lynne Angus, the authority regarding Narrative Psychotherapy in the academic Psychology community.
  • Awarded the “Lockhart Graduation Research Award” from New College, at the University of Toronto upon graduating with Distinction with a B.Sc. in Psychology following the completion of a Cognitive Psychology undergraduate research project.

Corporate Projects

TD North American Engagement Centre R&D Lab

TD North American Engagement Centre R&D Lab

R&D Innovation Lab Manager (North America)-- manage R&D Innovation Lab Proof of Concepts, maintain the innovation lab pipeline, develop strategy, implement change management, design customer journeys, and lead test and learns. Develop innovative approaches to delivering legendary customer experiences through Artificial Intelligence (AI) and disruptive FinTech innovations.

Enterprise Secure Chat with Advanced Routing

Enterprise Secure Chat with Advanced Routing

Enterprise Secure Chat with Advanced Routing: secure chat within the contact centre and advanced digital conversation routing (Dec 2015 - Feb 2017) [Successful PoC deployed into production.]

AI-Enhanced Guided Conversations

AI-Enhanced Guided Conversations

AI-Enhanced Guided Conversations: AI-augmented agent desktop tools that help guide contact centre specialists through complex sales and advice conversations with contextual information, prompts, and predictive analytics. (April 2016 - July 2018)

AI-Enhance Routing and Orchestration

AI-Enhance Routing and Orchestration

AI-Enhance Routing and Orchestration: applying AI-derived sentiment, emotion detection, and customer intent (March 2017 - July 2018)

AI Risk and Compliance Monitoring

AI Risk and Compliance Monitoring

AI Compliance Monitoring: real-time analysis of voice recordings and live calls using Cognitive AI audio analysis (February 2017 - July 2018)

TD North American Contact Centre Roadmap

TD North American Contact Centre Roadmap

Created and managed the TD North American Contact Centre Innovation Roadmap (U.S. and Canada). Developed the continuous innovation delivery strategy to complete effectively, innovate, and deliver a legendary customer experience.

Internet of Things (IoT) Patent

Internet of Things (IoT) Patent

Save money and control budgets using Internet of Things (IoT) devices and data.

TD App for Smartwatch

TD App for Smartwatch

Extended the TD Smartphone experience to Smartwatches.

TD Smartphone App Redesign

TD Smartphone App Redesign

Resdesigned the TD app for iPhone and Android Smartphones.

TD Mobile Projects

TD Mobile Projects

Product managed the delivery of TD's North American mobile banking products and services.

Omni-Channel Mutli-Screen Telecom Platform

Omni-Channel Mutli-Screen Telecom Platform

Product managed a mobile platform to extend video, voice, and messaging across multiple screens.

Android Home Screen Media Player App

Android Home Screen Media Player App

Product managed an innovative Android home screen replacement and media player.

MSN Canada Portal Projects

MSN Canada Portal Projects

Program managed Microsoft / MSN portal websites in Canada.

Microsoft / MSN Cloud Services Projects

Microsoft / MSN Cloud Services Projects

Program managed Microsoft / MSN communication and cloud services in Canada.

Bell Canada Paperless eBill Project

Bell Canada Paperless eBill Project

Bell Canada's first paperless consumer eBilling solution.

Pointcast Push News and Information Project

Pointcast Push News and Information Project

Webmaster for Pointcast Canada’s websites and screen saver news app.

Social

 |   blog

Background