Portfolio - Documents

Download and view strategy, point of view presentations, research, and whitepapers.

AI and the Transformation of the Digital Contact Centre

AI and the Transformation of the Digital Contact Centre

Updated On: Wednesday, 17 October 2018

  • Vision and strategy for AI transformation in the Digital Contact Centre.
Artificial Intelligence in the Enterprise Point of View - Competitive Review

Artificial Intelligence in the Enterprise Point of View - Competitive Review

Updated On: Monday, 23 July 2018

  • A competitive review of Enterprise AI and Machine Learning platforms and technologies.
Contact Centre Digital Collaboration Strategy Point of View

Contact Centre Digital Collaboration Strategy Point of View

Updated On: Wednesday, 17 October 2018

  • Digital Collaborative Innovation Strategy in the Digital Contact Centre
Blockchain Disruptive Innovation Point of View

Blockchain Disruptive Innovation Point of View

Updated On: Wednesday, 17 October 2018

  • An overview of Block Chain opportunities and use cases in the banking and financial sector.
Transformation of the Digital Contact Centre Innovation Roadmap

Transformation of the Digital Contact Centre Innovation Roadmap

Updated On: Wednesday, 17 October 2018

  • Digital Contact Centre Transformational Innovation Roadmap
Innovation Portfolio Planning Action Plan and Next Steps

Innovation Portfolio Planning Action Plan and Next Steps

Updated On: Sunday, 21 August 2016

  • Rather than hoping that their future will emerge from a collection of ad hoc efforts, smart organizations manage for total innovation system.
Augmented Reality and Virtual Reality POV

Augmented Reality and Virtual Reality POV

Updated On: Sunday, 21 August 2016

  • A point of view presentation focused on Virtual Reality and Augmented Reality technologies and innovation opportunities.
Innovation Management Planning- 10 Steps to Success

Innovation Management Planning- 10 Steps to Success

Updated On: Sunday, 21 August 2016

  • An innovation management planning framework that covers 10 steps to innovation success. The presentation discusses concrete actions and techniques.
The Open Lab Proposal and Action Plan

The Open Lab Proposal and Action Plan

Updated On: Sunday, 21 August 2016

  • A proposal for an Open Lab concept covering both methodology and action plan.
Innovation Methodology- Innovation Labs Concept

Innovation Methodology- Innovation Labs Concept

Updated On: Sunday, 21 August 2016

  • A point of view that presents a concept for a lab and the methodology underpinnings to make it all happen.
Financial Services Mobile Product Offerings for Generation D Point of View

Financial Services Mobile Product Offerings for Generation D Point of View

Updated On: Sunday, 21 August 2016

  • A point of view discussing Generation D and the implications of a 'mobile first', early adopter mentality in the Financial Sector.
Wearable Quick Trade Concept

Wearable Quick Trade Concept

Updated On: Sunday, 21 August 2016

  • A point of view presentation focused on the opportuniuties for Wearables to deliver quick trades on high net worth customer's wrists.
Digital Contact Centre Bring Your Own Device Strategy

Digital Contact Centre Bring Your Own Device Strategy

Updated On: Wednesday, 17 October 2018

  • Vision and strategy for BYOD in the Digital Contact Centre.
Banking Innovator Case Study: USAA’s Customer-Centric Innovation in the Lab

Banking Innovator Case Study: USAA’s Customer-Centric Innovation in the Lab

Updated On: Wednesday, 17 October 2018

  • These use cases highlight the technologies required to deliver personalized, multiscreen services.
Internet of Things (IoT) budget control patent

Internet of Things (IoT) budget control patent

Updated On: Monday, 26 February 2018

  • A patent for budget control using connected Internet of Things (IoT) devices.
Wearables and Health Care

Wearables and Health Care

Updated On: Sunday, 21 August 2016

  • A presentation focused on health care advances in the application of wearable technology.
Retail Banking Wearables Opportunities

Retail Banking Wearables Opportunities

Updated On: Sunday, 21 August 2016

  • A point of view presentation focused on the benefits of wearables to employees within the Enterprise.
Wearables Opportunities for Retail Banking IoT, Authentication, and Smart Lock Overview

Wearables Opportunities for Retail Banking IoT, Authentication, and Smart Lock Overview

Updated On: Tuesday, 09 October 2018

  • A point of view presentation focused on the Internet of Things (IoT) and how it can be applied in corporate and retail environments.
Millennial Banking in Canada Infographics

Millennial Banking in Canada Infographics

Updated On: Sunday, 21 August 2016

  • Canadian Millennial banking infographics.
Point of View- Mobile Banking Product Offering for Generation D

Point of View- Mobile Banking Product Offering for Generation D

Updated On: Sunday, 21 August 2016

  • A point of view presentation focused on adapting mobile banking product offering for Generation D.
Apple Watch Banking App- Designs, Wireframes, Acceptance Criteria, BRD, and MCD

Apple Watch Banking App- Designs, Wireframes, Acceptance Criteria, BRD, and MCD

Updated On: Sunday, 21 August 2016

  • Specification for Apple Watch app project. Includes designs, content plan, requirements, user stories.
Multiscreen Point of View Mobile App and Web Strategy

Multiscreen Point of View Mobile App and Web Strategy

Updated On: Sunday, 21 August 2016

  • A point of view presentation focused on multiscreen thinking and how it can be put into action in the context of mobile technology
Organ Transplant Tracking Record System Analysis and Design

Organ Transplant Tracking Record System Analysis and Design

Updated On: Sunday, 21 August 2016

  • The OTTR system at UHN’s Multi-organ Transplant Program is widely considered to be a resounding success. Systems analysis and design played a central strategic role...
Mobile User Experience Overview- Mobile Video On Demand

Mobile User Experience Overview- Mobile Video On Demand

Updated On: Sunday, 21 August 2016

  • Mobile User Experience Overview- Mobile Video On Demand
Solving mobile health care software development issues using the agile methodology

Solving mobile health care software development issues using the agile methodology

Updated On: Sunday, 21 August 2016

  • This paper discusses the importance of selecting the appropriate software development methodology for mobile health care software development projects.
Ontario’s Comprehensive Home Health Care Technology Strategy

Ontario’s Comprehensive Home Health Care Technology Strategy

Updated On: Sunday, 21 August 2016

  • This strategic plan document is an example of Kevin Grant's health care report writing and analytical skills.
Mobile App Product Roadmap (Android, iPad, iPhone, mobile Web and desktop)

Mobile App Product Roadmap (Android, iPad, iPhone, mobile Web and desktop)

Updated On: Sunday, 21 August 2016

  • A product Roadmap presentation and timelines for an multi-screen telecom experience,
Twenty Key Use Cases For the Telecom Multiscreen Converged Experience

Twenty Key Use Cases For the Telecom Multiscreen Converged Experience

Updated On: Tuesday, 06 September 2016

  • These use cases highlight the technologies required to deliver personalized, multiscreen services.
Multiscreen 2.0 for the Full Triple Play: Tablets, Smartphones, and Desktops Converge

Multiscreen 2.0 for the Full Triple Play: Tablets, Smartphones, and Desktops Converge

Updated On: Sunday, 21 August 2016

  • A white paper discussing the telecom and cable operator challenges, business model changes, and the impacts of user expectation changes.
A pilot survey investigating attitudes toward “Smart Home” Technology in health care.

A pilot survey investigating attitudes toward “Smart Home” Technology in health care.

Updated On: Sunday, 21 August 2016

  • This pilot survey investigates attitudes of health care workers toward “Smart Home” technology and it's impact on adoption of “Smart Home” technology.
  • Retail Banking Wearables Opportunities
    Retail Banking Wearables Opportunities
  • Wearables and Health Care
    Wearables and Health Care
  • Wearable Quick Trade Concept
    Wearables- Quick Trade on Apple Watch
  • AI and the Transformation of the Digital Contact Centre
    Artificial Intelligence in the Enterprise
  • Innovation Management Planning- 10 Steps to Success
    10 Steps to Innovation Success
  • A pilot survey investigating attitudes toward “Smart Home” Technology in health care.
    Smart Home Technology Survey
  • Point of View- Mobile Banking Product Offering for Generation D
    Generation D and Mobile Banking
  • Transformation of the Digital Contact Centre Innovation Roadmap
    Digital Contact Centre Innovation Roadmap
  • Millennial Banking in Canada Infographics
    Canadian Millennial Banking Infographics
Kevin William Grant
Innovation Coach

Survival Tools, Techniques, and Strategies for Innovators and Entrepreneurs.

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