Tech Blog


What is the Gig Economy and the Human Cloud?

20 July 2019

What is the Gig Economy and the Human Cloud?

On-demand jobs offer companies all the benefits of employees without any of the costs of paying benefits for them, are just the best work that desperate people can find.

A gig economy is an environment in which temporary positions are common and organizations contract with independent workers for short-term engagements. The trend toward a gig economy has begun. A study by Intuit predicted that by 2020, 40 percent of American workers would be independent contractors.

Artificial Intelligence Briefing- The Impact of AI on Work

16 July 2019

Artificial Intelligence Briefing- The Impact of AI on Work

While AI technologies are still in their infancy, it won’t be long before every organization is forced to develop their own AI strategy in order to stay competitive.

Those with the HR teams, training program, organizational structures, and adaptable staff will be best prepared for this fast-approaching reality.

Artificial Intelligence is already forcing leadership teams around the world to reconsider some of their core structures. Fundamentally. organizations need an AI Strategy to stay completive

AI is Eliminating Middle Management and Changing the way Corporations are Organized

15 July 2019

AI is Eliminating Middle Management and Changing the way Corporations are Organized

The End of the Middle Manager-- What does this mean for you? If you’re a middle manager now, you aren’t doomed to early retirement. But you must be prepared to make two crucial investments.

If you’re a middle manager, you aren’t doomed to early retirement or an imminent layoff. However, you must be prepared to make two crucial investments. Middle management were invented to bridge this gap and make sure that information and projects were flowing from the execution level (rank-and-files) to the leaders (executives) and money was being made along the process curve.
 

The next wave of AI tools are self-learning and it’s a game-changer

10 July 2019

The next wave of AI tools are self-learning and it’s a game-changer

Automating the training of machine-learning systems will make AI more accessible.

Training your AI systems efficiently will require a large dataset.

When thinking of powerful AI it is critical to initially concentrate on the data collection required to drive the Machine Learning and Natural Language Processing.

The more data you can collect from the user and send to a well-structured database, the more information your Natural Language Processing and Machine Learning will have to create a world-class AI experience.

Organization's are Making Innovation Everyone’s Job but Who Does the Training?

08 July 2019

Organization's are Making Innovation Everyone’s Job but Who Does the Training?

The organization’s innovation champions and evangelists are becoming innovation educators and trainers.

There is a growing realization that organizations have to get the people who actually do the work to innovate. The innovation agenda is now as much about human capital investment as delivering new products and services. Now that innovation is everyone’s job, who owns job training?

Virtual Reality (VR) and Augmented Reality (AR) Products and Innovations

03 July 2019

Virtual Reality (VR) and Augmented Reality (AR) Products and Innovations

Reviews scenarios where AR is being applied in the financial services sector and other industries. Take a look at the latest tech.

What is Virtual and Augmented Reality

Facebook recently presented their 10 year roadmap at their F8 Developer Conference. Facebook is a global communication innovator and is fundamentally rewriting how people communicate. customer expectations will continue to rise.

Facebook offers tools, APIs, and capabilities we can leverage and all of them have implications for the NAPC and our Contact Centres. This document summarizes the roadmap, capabilities, and implications for the North American Phone Channel Capabilities Roadmap.

Maintaining the tricky balance between outsourced and in-house

19 June 2019

Maintaining the tricky balance between outsourced and in-house

Worley Parsons CIO Brian Adams was halfway through a process of sending commodity IT services to an external provider, and the resources contractor struggles to keep up with a downturn in the market.

He revealed a simple test he uses to decide what goes out and what stays in: “The basic premise I work with is to ask ‘are we bringing additional value to our shareholders and to our bottom line by doing this ourselves’? And if the answer to the question is yes, it is something we should be doing. If the answer is no then we have got to be looking at alternative ways of doing it.”

Will 2109 be the year that organizations invest in humans because they face a potential AI customer backlash?

29 May 2019

Will 2109 be the year that organizations invest in humans because they face a potential AI customer backlash?

AI will augment humans rather than replace them.

While the expansion of robotic process automation has reduced headcount in the back office, it's a different story for customer service and sales.

In a Forrester report, 46 percent of organizations said sales and marketing are leading the investment in and adoption of AI, followed by customer support (40 percent).

AI investments are increasing and there will be a domino effect throughout sales, marketing, and customer support. This will have a direct impact on both employees and customers.

Amazon Commits to an AI-Enabled Future through Amazon Web Services

13 March 2019

Amazon Commits to an AI-Enabled Future through Amazon Web Services

Prebuilt AI APIs are important tools for cloud platforms to attract and retain customers. Amazon's evolving AI cloud tools will drive the delivery of new use cases for their customers.

In early 2014, Srikanth Thirumalai met with Amazon CEO Jeff Bezos. Thirumalai, a computer scientist who’d left IBM in 2005 to head Amazon’s recommendations team, had come to propose a new plan for incorporating the latest advances in artificial intelligence into his division. Amazon’s product recommendations had been built around AI since the company’s very early days,. Amazon also applied AI in its shipping schedules and the robots moving around product in their warehouses.

Debunking the Artificial Intelligence SkyNet Fallacies

06 March 2019

Debunking the Artificial Intelligence SkyNet Fallacies

By the end of the century, AI will touch and remake everything in our lives.

There is a fear among many people that AI Systems will become so much smarter than humans, take all of our jobs, and humans may even lose their dominance at the top of the food chain.

Their worry seems to originate from experts who are asking themselves the same question— e.g. Elon Musk, Max Tegmark, Sam Harris, and Bill Gates.

Underlying the scenario of an AI world takeover are five misconceptions that are not based in evidence.

Social

 |   blog

Connect